Here at Plata de Santa Fe, we pride ourselves on good customer service skills & want online shopping to be a great experience for you!! Before you purchase, we just ask that you take time to look at all the photos provided, go through the description & finally, go through the weights & measurements of the inventory, so you don't end up buying something that is either too big, too little, too light or too heavy & then have to return the item. We are a phone call away for ANY questions & or concerns!
505.428.0289 (STORE) OR 303.667.5784(CELL)
platadesantafe@gmail.com
If for some reason you have to return the item,you are responsible for shipping the item back.
ALL INVENTORY: ITEMS DISCOUNTED AT 15% OR MORE,ARE CONSIDERED FINAL SALE..
JEWELRY:
We only allow exchanges & offer a 7 day exchange-only policy. Returns for refunds are not accepted. Contact us within 7 days of delivery of your item for an exchange if you are not happy with your order in any way. If you don’t find something that’s suitable to your tastes, we can offer you a gift card that can be used within 6 month’s.We are ALWAYS bringing new pieces in, so hopefully you’ll find a more suitable piece!
I do not refund for “BUYERS REMORSE” ,too light,too heavy,don't like it, too big,too small,etc.This is one good reason why you should go over measurements before purchasing & read all the detail I provided you with & ask any questions/concerns you may have beforehand. So please go over all this in order to avoid a return & hurting others chances of possibly wanting to buy the item...(Original shipping fees are NOT refunded)
Before shipping,we carefully look over all items before sending out & take photos of the item(s). We check the clasps on necklaces & bracelets, the clips if they’re a clip on earring,etc.. We double protect the item(s) with bubble wrap & or popcorn to make sure the item will not get damaged due to bad handling from the post office..But in case we may have missed something or something does possibly happen in the shipping process,we would like you to photograph the detail in question & send in a email) .The item has to be returned within 5 days from the time of delivery & is to be received back unworn,with no alterations,perfumes,original packaging & in same condition it was received.When returning it,please do a signature confirmation,so you know it has been received(Especially an expensive item) .Once received,we will be happy to exchange it for something else of equal or greater value..
CLOTHING
There will be NO returns on close outs or when the item is more than 15% off..There is only exchanges if the item is full price.
Everything is measured out for you,so please go over the measurements 1st, to avoid a return.It is suggested that you take something from your closet & measure against something that fits you best..
If by chance there is something wrong with the item & has to be returned(Any faults,etc.) The item has to come back,unworn,tags still attached(If any) free of pet hairs,perfumes,make up,no alterations,etc..We will not refund,nor exchange if this is the case.Buyer pays all return shipping fees..
PURSES:
There will be NO returns on close outs or when the item is more than 15% off..There is only exchanges if the item is full price.
Before shipping,we carefully look over all items before sending out & take photos of the item(s).
I do not refund for “BUYERS REMORSE” ,too small-too big, don't like it, etc.This is one good reason why you should go over measurements before purchasing & read all the detail I provided you with & ask any questions/concerns you may have beforehand. So please go over all this in order to avoid a return & hurting others chances of possibly wanting to buy the item...If I agree to refund without an exchange, (This is only under certain circumstances),there will be a 25% restocking fee for returns without a replacement item..
There is now also a 3% charge extra that will be taken out from the total price you paid,if there is return for full payment.
THE REASON:
All credit card -merchant service companies, changed their policies & are now charging the seller this 3% for any & all charge backs.This is one good reason why you should go over measurements before purchasing & read all the detail I provided you with & ask any questions/concerns you may have beforehand.
So please go over everything in order to avoid a return & hurting others chances of possibly wanting to buy the item.
ANY RETURNS SHOULD BE SENT TO:
Plata de Santa Fe
369 Montezuma Ave. #441
Santa Fe,NM 87501
Money will be refunded upon our retrieval of the item, once we have it in our possession & see that it is in the same shape as when sent,then we will deliver a full refund*(less fees)
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~PLEASE READ TERMS BEFORE PURCHASING~
**I do all my own photography & I do not consider myself a 'professional photographer" but I do try to give you photos that are 'realistic" in color,just so you're not shocked, nor disappointed when you get the piece. I find photographing anything with 'yellow' in it, (orange, green) can come up a little more vivid,so please take this into consideration.
To give you close ups,pictures tend to look much more larger & more magnified than in actuality.Items tend to look extremely large in close ups & then when you get it,we sometimes are shocked to see they are not as big as they looked in the photos! So to get an idea of size,please take out a measuring tape & use it against my given measurements.
If you find the item is not as great as I think it is,it does not mean the item is 'not as described'..
As always,feel free to ask any questions needed,before purchasing!!