Here at Plata de Santa Fe, we pride ourselves on good customer service skills & want online shopping to be a great experience for you!! Before you purchase, we just ask that you take time to look at all the photos provided, go through the description & finally, go through the weights & measurements of the inventory, so you don't end up buying something that is either too big, too little, too light or too heavy & then have to return the item. We are a phone call away for ANY questions & or concerns!
If for some reason you have to return the item,you are responsible for shipping the item back.We do not store credit cards,so if we have to make up a difference for a item,we will have to call for your cc number.
- ALL INVENTORY: ITEMS DISCOUNTED AT 15% OR MORE,ARE CONSIDERED FINAL SALE..
- JEWELRY:Please contact us 1st,so we know your situation & then the item has to be returned within 10 days from the time of delivery & is to be received back,unworn,with no alterations,original packaging & in same condition it was received.When returning it,please do a signature confirmation,so you know it has been received.Once received,we will be happy to either exchange it for something else or fully refund you.(Original shipping fees excluded) If you want to exchange,we will waive the restocking fee,otherwise a 15% restocking applies for full refund items.Buyer pays for the 2nd item to be shipped.
- CLOTHING:There will be NO returns on close outs or when the item is more than 15% off..
- Please contact us 1st,so we know your situation & then the item has to be returned within 10 days from the time of delivery...
- Everything is measured out for you,so please go over the measurements 1st, to avoid a return.It is suggested that you take something from your closet & measure against something that fits you best..
- The item has to come back,unworn,tags still attached(If any) free of pet hairs,perfumes,make up,no alterations,etc..We will not refund,nor exchange if this is the case.There will be a 15% restocking fee for returns.Buyer pays all return shipping fees..
- If the item comes back in the way asked & you want to exchange,we will waive the restocking fee,otherwise the 15% restocking applies for full refund items.(Orig.shipping cost will not be refunded) Buyer pays for traded out~exchanged item shipping fee.
- *Money will be refunded upon our retrieval of the item, once we have it in our possession & see that it is in the same shape as when sent,then we will deliver a full refund*
OUR RETURN ADDRESS:
PLATA de SANTA FE~ C/O CASITA TIENDA CONSIGNMENT
900 W.SAN MATEO ROAD
SANTA FE,NM 87505